Policy

In the unlikely event that you would not be satisfied with your product, simply contact customer service within 14 days of receiving your order by emailing info@whitewall.com with:

• Your name
• A detailed description of the problem
• Your order number
• Some pictures of the issue

Including these things will help us to resolve things quickly. Please allow 1-2 business days for our team to be in touch with you.

 We are unable to exchange or refund your order for customer created errors such as color differences between your computer and our professionally calibrated printing systems, typos and misspellings, poor image quality or low resolution, layout errors and missing images, blank pages or mistakes in product design, content quality, product selection mistakes (i.e. product size, style or cover choices).

 We cannot provide exchanges or refunds due to damages caused by customer handling, storage or treatment.

We reserve the right to request that your return the product to us and at our discretion; offer an exchange or reprint; issue store credit for items not including shipping; take no action; or, on the rare occurrence (in that we have exhausted all possible solutions and cannot find a resolution), offer a refund. Please ensure the work is packaged appropriately and that it is protected. Ideally, use the original packaging in which the item was delivered, including all protective material. You are responsible for covering the regular cost of return postage if the goods delivered are as ordered and if the price of the goods to be returned is less than 40, or in case of a higher price, if you have only provided partial payment agreed under the terms of the contract. Return mail is otherwise free of charge.